Frequently Asked Questions
Have questions about Terraria server hosting? We’ve compiled a list of the most frequently asked questions to help you get started and troubleshoot common issues.
What is Terraria server hosting?
Terraria server hosting provides a dedicated server for players to build, explore, and survive in Terraria without the limitations of a local network. This allows for persistent online worlds that are accessible by anyone with the server's IP, 24/7.
How do I set up my Terraria server?
Setting up your Terraria server is easy with TerrariaServerHosting.com! Once you select and purchase your server plan, you will receive an email with your server details and a step-by-step guide. You can manage your server settings through our user-friendly control panel, which allows for mod installations, world customization, and much more.
Can I customize my server?
Yes! Our control panel offers extensive customization options. You can install mods, adjust game settings, and manage user permissions, all with just a few clicks. If you need any help, our support team is always available to assist you.
What server locations are available?
We offer multiple server locations across North America, Europe, Asia-Pacific, South America, and Africa. Choosing a server location near you or your player base will ensure the best possible latency and performance.
What are the payment options?
We accept a variety of payment methods including credit cards, PayPal, and cryptocurrencies. All payments are securely processed, and you can choose from monthly, quarterly, or annual billing cycles depending on your preference.
Is there a minimum contract period?
No, we do not require a minimum contract period. You can cancel your service at any time without penalty. We believe in providing flexibility to our customers to suit their individual needs.
How do I manage server backups?
Your server data is precious, and that's why we automatically back up your server daily. You can also manually back up your server through our control panel. Restoring a previous backup is straightforward and can be done within minutes.
What is the server uptime guarantee?
We guarantee 99.9% uptime for all our servers. Our infrastructure is monitored 24/7 to ensure high availability and performance. In the unlikely event of downtime, our team will work swiftly to resolve issues and restore service.
Can I upgrade or downgrade my server plan?
Yes, you can easily upgrade or downgrade your server plan at any time through your account dashboard. Changes to your plan will be effective immediately, with adjustments to your billing reflecting the next payment cycle.
Do you offer support for server mods?
Yes, we support a wide range of Terraria mods and can assist with installation and troubleshooting. Whether you're looking to add new items, expand your game mechanics, or enhance your world, our team is here to help you make the most out of your server.
What happens if I encounter issues with my server?
If you experience any issues with your server, our dedicated support team is available 24/7 to assist you. You can contact us via email, phone, or through our live chat system. We are committed to providing timely and effective solutions to ensure your server runs smoothly.
How can I transfer my existing Terraria world to your server?
Transferring your Terraria world to our server is simple. You can upload your world file through our control panel using the File Manager or FTP access. If you need assistance, our support team is available to guide you through the process step by step.
Do you offer any trial periods for new customers?
Yes, we offer a 7-day trial period with access to all the features of our standard plan to help you evaluate our service. No credit card is required to start the trial, and you can upgrade to a paid plan at any time during or after your trial period.
How do I add administrators or moderators to my server?
You can add administrators or moderators through the server control panel. Just navigate to the user permissions section, where you can assign roles and specify permissions based on your needs.
What measures do you take to prevent downtime and ensure server stability?
Our servers are equipped with state-of-the-art hardware and are hosted in data centers with redundant power and networking. We perform regular maintenance and updates to ensure the highest possible uptime and stability for your gaming experience.
Can I host multiple Terraria worlds on a single server plan?
Yes, depending on your server plan, you can host multiple Terraria worlds. Our control panel allows you to switch between worlds or run them simultaneously, depending on the resources and capabilities of your selected server plan.
What is the refund policy?
We offer a 30-day money-back guarantee on all our hosting plans. If you are not satisfied with our service within the first 30 days of your purchase, you can request a full refund with no questions asked.
How do I cancel my server hosting plan?
To cancel your server hosting plan, simply log in to your client dashboard and navigate to the services section. From there, you can choose to cancel your service immediately or at the end of the billing period.
What types of support do you provide for server issues?
We offer multiple support channels including 24/7 live chat, email support, and a comprehensive knowledge base. For complex issues, we also provide direct support through remote access with your permission.
How often are server backups performed?
Server backups are performed nightly and are retained for seven days. You can also manually initiate backups at any time through the control panel and download backup files to your local machine for extra security.
What security features are available to protect my server?
Security is a top priority. We provide DDoS protection, automated security updates, and configurable firewall settings to protect your server from unauthorized access and other potential threats.